Quick answer
First separate return processing from refund payment. If the ITR is not processed, investigate verification and mismatches. If it is processed and a refund is determined, check bank validation, refund failure and demand adjustment.
This guide explains the issue from the beginning, shows the checks to perform and gives a practical action plan. You do not need tax knowledge before reading it. Important terms are explained below.
Who should read this guide
This guide is useful for individuals, freelancers, professionals, shopkeepers and small businesses dealing with this issue for the first time. It also gives finance teams a simple checklist before they share the case with a tax professional.
Important terms in simple language
| Term | Simple meaning |
|---|---|
| Assessment Year | The year used to file and process the return for income earned in the related financial year. |
| AIS | The Annual Information Statement. It shows information reported by banks, employers, brokers and other reporting entities. |
| Form 26AS | A tax-credit statement that shows TDS, TCS and certain tax payments linked to the PAN. |
| Rectification | A request to correct an apparent mistake in processing. It is different from filing a revised return. |
What you will learn
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Return not e verified
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Processing still pending
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TDS or income mismatch
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Bank validation or refund failure
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Outstanding demand
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Step by step action plan
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Practical example and common mistakes
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Documents to keep ready and frequently asked questions
Portal status overview
| Portal status | Likely next check |
|---|---|
| Pending verification | Complete or regularise verification |
| Under processing | Check data consistency and wait for result |
| Refund issued but failed | Validate bank and request reissue |
| Adjusted against demand | Review and respond to the demand |
Use this table as a starting point. The final treatment can change with the taxpayer category, transaction facts, notification or portal status.
Return not e verified
A filed return must be verified within the permitted period. Until verification is completed or delay is condoned, processing and refund may not move normally.
Check the filed return, the portal status and the supporting statement together. For return not e verified, one document may show the symptom while another shows the reason. Trace the difference to the exact row, year and amount before submitting a new request.
Processing still pending
High-volume periods, complex schedules and risk checks can extend processing. Track the actual portal status rather than relying on the filing acknowledgement alone.
Check the filed return, the portal status and the supporting statement together. For processing still pending, one document may show the symptom while another shows the reason. Trace the difference to the exact row, year and amount before submitting a new request.
TDS or income mismatch
A credit claimed in the ITR may not match Form 26AS, or income in AIS may not match the return. The department may adjust, seek clarification or delay the expected amount.
Check the filed return, the portal status and the supporting statement together. For tds or income mismatch, one document may show the symptom while another shows the reason. Trace the difference to the exact row, year and amount before submitting a new request.
Bank validation or refund failure
The selected account must be valid and eligible for refund credit. Closed accounts, name issues and failed validation can lead to reissue steps.
Check the filed return, the portal status and the supporting statement together. For bank validation or refund failure, one document may show the symptom while another shows the reason. Trace the difference to the exact row, year and amount before submitting a new request.
Outstanding demand
A refund may be proposed for adjustment against an earlier demand. Check the demand, response history and payment records before agreeing or disagreeing.
Check the filed return, the portal status and the supporting statement together. For outstanding demand, one document may show the symptom while another shows the reason. Trace the difference to the exact row, year and amount before submitting a new request.
How to check the issue correctly
Open the e-filing portal and download the filed ITR, latest intimation or notice, AIS and Form 26AS for the same assessment year. Put the related figures side by side. Mark each difference in income, deduction, tax credit, interest, refund or demand.
Then decide where the error started. If the ITR is wrong, check whether revision is available. If processing is wrong, review rectification. If the source statement is wrong, the employer, bank or other reporting person may need to correct it. Do not choose the remedy only from the final refund or demand amount.
Step by step action plan
1. Open the filed-return status for AY 2026-27.
2. Confirm successful e-verification.
3. Read the latest intimation and refund amount.
4. Compare ITR with AIS and Form 26AS.
5. Check bank validation, demand and refund-reissue options.
Practical example
The ITR shows a Rs 48,000 refund, but the intimation allows Rs 31,000 because one TDS entry was not matched. The right action is to identify whether the deductor must correct its statement or whether the ITR used the wrong amount or year.
The lesson is to trace the issue before correcting it. Start with the source record, calculate the exact effect and keep proof of the action taken. If the correction changes tax, credit, refund or statutory status, recheck the portal after processing rather than assuming submission completed the matter.
Documents to keep ready
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Filed ITR and acknowledgement
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Tax computation and challans
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AIS, TIS and Form 26AS
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Intimation, notice or refund communication
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Bank, salary, investment and income records
Use clear filenames that include the year, form or statement and date. Keep the final filed version separately from drafts so the wrong document is not used later.
Common mistakes and why they matter
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Counting days from filing instead of verification
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Using a refund tracker without reading the intimation
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Filing repeated grievances before checking bank and demand status
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Claiming TDS without reporting the related income
These mistakes usually happen when the final amount is checked without tracing the supporting record. Confirm the year, form, source data and portal status before filing a correction or response.
When to get professional help
Seek help when the portal shows a demand, the deadline is close, more than one assessment year is involved, or the return and third-party statements do not agree.
Professional review is especially useful when the case affects more than one return, another person must correct data, or the response period is short. Share the full communication and supporting records rather than only a screenshot of the final amount.
Final thoughts
The safest approach is simple. Identify the correct year, compare the official portal record with your documents, calculate the exact difference and use the remedy designed for that difference. Save every acknowledgement and check the status again after processing.
Taxplan can review the filed return, intimation, AIS, 26AS and refund status together.
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Official sources and references
Editorial note Recheck deadline-sensitive details against the latest notification and portal guidance before publication. This article provides general information and does not replace advice based on a taxpayer’s documents and facts.
Frequently Asked Questions
Does filing earlier guarantee a faster refund?
No. Processing depends on verification, data matching and system checks.
Can I change the refund bank account?
Use the portal functions available for validated accounts and refund reissue.
Does a delayed refund always mean scrutiny?
No. Many delays arise from processing, bank or data-match issues.
Will the portal fix the issue automatically?
Do not depend on an automatic correction. Check the processed status, relevant statement and acknowledgement after the expected processing time.
Should I keep records after the matter is resolved?
Yes. Keep the return, working, communication, evidence and final acknowledgement for the applicable record-retention period.
