1. Refund Eligibility Overview
Refund eligibility depends on service stage, cancellation timing, and whether government submission or consultant execution has started.
- Orders cancelled within valid windows may receive full or partial refunds.
- Orders in active execution may receive prorated refunds where applicable.
- Completed filings, submitted returns, or delivered final documents are generally non-refundable.
2. Standard Refund Scenarios
Consultation bookings
- Cancelled 24+ hours before appointment: usually eligible for full refund.
- Cancelled within 24 hours: may incur a scheduling retention fee.
- Missed appointment without notice: typically not eligible for cash refund.
Service packages
- Refunds are adjusted for completed milestones and documented effort.
- Third-party statutory fees and taxes already remitted are excluded.
3. Non-Refundable Components
The following items are non-refundable unless required by applicable law:
- Government challans, filing charges, and statutory portal fees.
- Consultation time already consumed.
- Custom reports or drafts delivered as agreed in scope.
- Platform convenience fee where explicitly marked non-refundable at checkout.
4. Refund Request Process
To request a refund, submit the request from your order timeline or contact support with proof details.
- Include order ID, payment reference, and reason for refund.
- Attach any relevant communication screenshots or error evidence.
- Respond to follow-up verification queries within 5 business days.
5. Review and Processing Timelines
Most requests are reviewed within 2 to 5 business days. Once approved, refunds are initiated to the original payment method and typically settle within 5 to 10 business days depending on banking and gateway cycles.
- UPI reversals may reflect faster.
- Card and netbanking refunds may take longer in bank settlement cycles.
- Holidays can extend final settlement timelines.
6. Disputes and Escalation
If you disagree with a refund outcome, you can escalate within 7 days of the decision email. Escalations are reviewed by our service quality and compliance team.
- Primary support: [email protected]
- Escalation subject format: "Refund Escalation - Order ID"
- Final outcome is communicated with rationale and breakdown.
Note: Refund outcomes may vary by service category, consultant engagement stage, and statutory obligations. Always review order-level terms shown at checkout before making payment.